Skip to content
Support / FAQs

Need a hand?

Start with the quick answers below. If you still need help, we are only a message away.

Hosting

Common hosting questions.

01

Which hosting plan should I choose?

Camp is ideal for smaller websites, Oasis is the best fit for most growing business sites, and Summit gives larger websites and online stores more room.

Compare hosting plans →
02

Can I upgrade later?

Yes. You can move from Camp to Oasis or Summit as your website grows without rebuilding your website.

03

Is SSL included?

Yes. SSL is included with DuneHost hosting so your website can use HTTPS without paying for a separate certificate.

04

Are backups included?

Yes. DuneHost hosting includes daily backups for your hosting account.

Domains

Domain questions, without the mystery.

01

Can I register a domain with DuneHost?

Yes. You can search for and register available domains directly through DuneHost.

Search domains →
02

Can I transfer an existing domain?

Yes. If your domain is registered somewhere else, you can transfer it to DuneHost and manage it alongside your hosting.

03

Can I use a domain registered elsewhere?

Absolutely. You can keep your domain with another registrar and point its nameservers to DuneHost.

04

Do domains include DNS management?

Yes. Domains managed through DuneHost include DNS management and support.

Billing

Keeping billing straightforward.

01

Can I pay monthly or yearly?

Yes. Hosting is available monthly or yearly. Annual plans are priced at the equivalent of ten months, giving you two months free.

02

Where can I view my invoices?

Log in to the DuneHost Client Area to view invoices, services, domains and account information.

Open Client Area →
03

Can I cancel my hosting?

Yes. Hosting services can be cancelled through the Client Area when you no longer need them.

04

Are there setup fees?

No setup fee is charged on Camp, Oasis or Summit hosting.

Websites & WordPress

Help beyond the hosting account.

01

Can DuneHost build my website for me?

Yes. We design and build business websites and online stores, including hosting for the first year.

Explore Web Design →
02

Is WordPress supported?

Yes. DuneHost hosting includes WordPress Toolkit to make installing and managing WordPress easier.

03

Can you help move my website?

Contact us with the details of your current website and hosting setup and we can review the best way to move it.

04

What if I do not understand the technical side?

That is completely fine. Tell us what you are trying to achieve and we will help translate the technical side into something useful.

Still need help?

Pick the quickest route.

Use the Client Area for account-specific help, contact us for general questions, or check service status.